This policy explains how paid subscriptions to transcribee.io work and when we refund payments. It is part of our Terms of Service.
1. Plans and billing
The Free plan costs nothing and has a monthly allowance of transcription minutes. The paid plan, Unlimited, removes the minute quota (subject to the Fair Use Policy) and is billed monthly or yearly. Prices and per-file limits are shown on the Pricing section and again at checkout.
Paddle.com Market Limited (“Paddle”) is our merchant of record. Paddle charges your payment method, adds any applicable VAT or sales tax and sends you the invoice. Your card details go to Paddle and not to us.
2. Renewal
Subscriptions renew automatically at the end of every billing period for the same period at the then-current price, until you cancel. Your payment method is charged on the renewal date shown on the Billing page. If a payment fails, Paddle retries it and we keep your access for a short grace period (currently 3 days); if it still fails, your account returns to the Free plan.
3. Trials and introductory prices
Some offers, such as a one-week trial or a discounted first month, charge a reduced price for the first period. After it, the subscription renews at the regular monthly price shown at checkout unless you cancel before the first period ends. Cancelling during the first period keeps your access until it ends.
4. Cancelling
You can cancel at any time on the Billing page of the app (the billing portal lets you also update your card and download invoices). Cancellation takes effect at the end of the period you have paid for: you keep Unlimited until that date and are not charged again. Cancelling does not by itself refund the current period. After the period ends your account moves to the Free plan; your recordings and transcripts stay in your account.
5. Resuming a cancelled subscription
Until a cancelled subscription ends you can resume it from the Billing page; it then continues without a break. To welcome you back, a cancelled monthly subscription may be resumed with a discount on the next billing period, after which the regular price applies. This discount is available once per account in any four months and does not apply to yearly subscriptions. If you cancel and resume again within that time, the subscription simply resumes at the regular price.
6. Changing plans
You can switch from a monthly to a yearly subscription on the Billing page. The unused part of your current month is credited, the difference is charged immediately and the new yearly period starts. Moving from yearly to monthly happens when the yearly period ends.
7. Price changes
We will email you at least 30 days before a price change applies to your subscription. It takes effect from the next billing period, and you can cancel before then.
8. Refunds
We want you to be able to use what you pay for. We will refund a payment, in full or in part depending on the circumstances, if:
- technical problems in the Service prevented you from using what you paid for and we could not resolve them after you contacted us;
- you were charged twice or by mistake; or
- the law gives you the right to a refund. Consumers in the EU and UK may have a statutory right to withdraw from a purchase within 14 days. For digital services that you start using right away this right can be limited once the service has been provided in full, and Paddle assesses such requests together with us.
Other requests are decided case by case. We generally do not refund periods in which the Service was used normally, and we do not refund partial periods after a voluntary cancellation.
How to ask. Write to support@transcribee.io from your account email and describe what happened and the date of the payment, or request it through Paddle using the link in your receipt. We usually answer within 24 hours. Approved refunds are paid by Paddle to the original payment method and typically arrive within 5 to 10 business days.
9. Free plan
The Free plan has no payment and no refund. Free minutes reset at the start of each calendar month and do not carry over.
10. Contact
Billing questions: support@transcribee.io. You can also contact Paddle about payments and invoices.